Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact details (email, phone number, address)
• Date of birth and gender
• Medical history and health information relevant to treatments
• Medicare and health insurance details (if applicable)
• Payment information
• Photographs for medical records and treatment planning
• Communications between you and our clinic

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide cosmetic medical services and treatments
• Schedule and manage appointments
• Process payments and insurance claims
• Communicate with you about your treatments and care
• Send appointment reminders and follow-up care instructions
• Comply with legal and regulatory requirements
• Improve our services and patient experience
• With your consent, send promotional materials about our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

• Healthcare Providers: Other medical professionals involved in your care, with your consent
• Service Providers: Third-party vendors who assist us in operating our business
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• Protection of Rights: To protect our rights, privacy, safety, or property

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Restricted access to personal information
• Encryption of sensitive data
• Regular security assessments and updates
• Staff training on privacy and confidentiality

Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint about our handling of your information

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies to deliver relevant advertisements

Third-Party Services

We use the following third-party services:

• Zenoti for appointment booking
• Afterpay for payment processing
• Meta Pixel for advertising analytics
• Google Analytics for website analytics

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Medical records are retained in accordance with Australian healthcare regulations.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: